Cooperatives Highly Rated for Customer Satisfaction in New Study
Several cooperatives received high marks in J.D. Power and Associates 2011 Electric Utility Residential Customer Satisfaction Study(SM). The study measures customer satisfaction with electric utility companies by examining six key factors: power quality and reliability; price; billing and payment; corporate citizenship; communications; and customer service. In the midsize utility segment, Southern Maryland Electric Cooperative and Jackson EMC ranked highest in the East and South regions, respectively. More information and the full study are here.